The renovation of Citibank’s Plaza Las Americas branch transitioned the bank’s environment to one that is more open, friendly and accessible. The 6,000 sq ft Plaza Las Americas branch provides two entry points – interior mall entrance and exterior parking area entrance (24-hour banking zone). With a focus on rational and well-defined use of space, the design concept follows Citibank’s signature branding and color principles with special attention to fresh lighting, designed to enhance the retail environment and encourage the guest to stay in the branch longer.
Customer traffic flows smoothly from the waiting area and tellers service counter to open consultancy offices, manager’s office, and a conference room without the use of physical walls or barriers. Additional renovations include a secure ATM room, telecommunications and electronic rooms, as well as a team room and various security spaces.